FAQ
FAQ
Q: How can I check the status of my order?
A: After placing your order, please allow 24-72 hours for processing. During this time, our fulfillment centers prepare and ship your items as quickly as possible. Once your order is shipped, you will receive an email notification with tracking information.
Q: How long does shipping take?
A: Please allow 24-72 hours for order processing. Once processed, your order will be shipped within approximately 3 days. Our fulfillment centers are globally located, so for international orders, please allow 2-3 weeks for delivery.
Q: Do you ship internationally?
A: Yes, we ship worldwide! We want all our customers to enjoy a seamless shopping experience, no matter where they are located.
Q: Is my personal information secure on your website?
A: Absolutely! We use SSL encryption to protect your personal information. Your credit card details are used only for the transaction and are not stored. We prioritize your privacy and security.
Q: How do I place an order on your website?
A: To place an order, simply select the product you want and click the 'Add To Cart' button or the 'Buy Now' button. Enter your shipping and billing information, and we’ll ship your order to you as quickly as possible!
Q: Does ChillAuntie.com offer a quality guarantee on all products?
A: Yes, we do! If you are not satisfied with your product or if it arrives damaged, please contact us immediately. We are committed to providing the best shopping experience and will gladly offer a free exchange or refund. Simply send us image proof of the damage and return the item to us.