Privacy Policy for Chillauntie.com

Last Updated: 02.09.2024

Welcome to Chillauntie.com ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Shopify store and interact with our services.

By accessing or using Chillauntie.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our website.

1. Information We Collect

A. Personal Information

When you visit our site, create an account, make a purchase, or interact with us, we may collect the following types of personal information:
- Contact Information: Name, email address, mailing address, and phone number.
- Payment Information: Credit card details, billing address, and other payment-related information.
- Order Information: Details related to products purchased, such as item descriptions, price, and delivery details.
- Account Information: Username, password, and other login credentials.
- Communications: Emails, messages, and other communications with us.

B. Non-Personal Information

We may collect non-personal information that does not directly identify you, such as:
- Browser and Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on the site, clicks, and other user behavior data.
- Location Data: Approximate location derived from your IP address.

2. How We Use Your Information

We use the collected information for the following purposes:
- Order Processing: To process and fulfill your orders, including delivery and returns.
- Customer Support: To provide you with customer support and respond to your inquiries.
- Marketing: To send promotional materials, newsletters, and other communications (you can opt-out at any time).
- Personalization: To personalize your shopping experience and recommend products that may interest you.
- Improvement: To improve our website, services, and customer experience.
- Security: To protect our website, users, and business from fraud, unauthorized access, and other security issues.
- Legal Compliance: To comply with legal obligations, such as tax regulations and reporting requirements.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer service.
- Legal Obligations: We may disclose your information when required by law, such as in response to a court order or legal process, or to protect our rights, property, and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information for legal, accounting, or reporting purposes.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

A. Access and Correction

You have the right to access, correct, or update your personal information. You can do this by logging into your account or contacting us directly.

B. Deletion

You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

C. Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Chillauntie.com is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our site, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page with a new "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

chillauntie.com
Email: contact@chillauntie.com

This Privacy Policy is designed to comply with relevant laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California.

By continuing to use Chillauntie.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.