Shipping

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped directly from one of our domestic or international warehouses. We strive to process and ship your order as quickly as possible, typically within 1-5 business days (up to 6 business days during peak periods). Due to the high demand for our products, average delivery times are between 2-3 weeks.

WHY DOES MY ORDER ARRIVE IN MULTIPLE PACKAGES?

If you ordered multiple items, they may be shipped from different international warehouses based on availability. Additionally, if an item is in high demand or back-ordered, we may ship items separately to ensure you receive your order as quickly as possible.

WHAT IF MY ORDER GETS DELAYED OR LOST IN TRANSIT?

All orders include insured shipping and handling. If your order is delayed, stuck in customs, returned, or lost during delivery, we sincerely apologize. While we cannot control the postal service, rest assured that your package is insured. In such cases, we will send you a replacement package with expedited shipping and full tracking, if available. Please refer to our shipping policy for more information on refunds and returns.

DO I NEED TO PAY DUTIES AND TAXES?

The prices displayed on our website are tax-free. Depending on your country’s customs regulations, you may be required to pay import duties, taxes, and other related fees upon delivery. These charges are your responsibility and are not covered by us. We are not liable for any delays caused by customs. For more information, please contact your local customs office. While customs fees are uncommon, they can occur in rare instances.