Cute Cat Hair Clips

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped directly from one of our domestic or international warehouses. We strive to process and ship your order as quickly as possible, typically within 1-5 business days (up to 6 business days during peak periods). Due to the high demand for our products, average delivery times are between 2-3 weeks.

WHY DOES MY ORDER ARRIVE IN MULTIPLE PACKAGES?

If you ordered multiple items, they may be shipped from different international warehouses based on availability. Additionally, if an item is in high demand or back-ordered, we may ship items separately to ensure you receive your order as quickly as possible.

WHAT IF MY ORDER GETS DELAYED OR LOST IN TRANSIT?

All orders include insured shipping and handling. If your order is delayed, stuck in customs, returned, or lost during delivery, we sincerely apologize. While we cannot control the postal service, rest assured that your package is insured. In such cases, we will send you a replacement package with expedited shipping and full tracking, if available. Please refer to our shipping policy for more information on refunds and returns.

DO I NEED TO PAY DUTIES AND TAXES?

The prices displayed on our website are tax-free. Depending on your country’s customs regulations, you may be required to pay import duties, taxes, and other related fees upon delivery. These charges are your responsibility and are not covered by us. We are not liable for any delays caused by customs. For more information, please contact your local customs office. While customs fees are uncommon, they can occur in rare instances.

Q: How can I check the status of my order?

A: After placing your order, please allow 24-72 hours for processing. During this time, our fulfillment centers prepare and ship your items as quickly as possible. Once your order is shipped, you will receive an email notification with tracking information.

Q: How long does shipping take?

A: Please allow 24-72 hours for order processing. Once processed, your order will be shipped within approximately 3 days. Our fulfillment centers are globally located, so for international orders, please allow 2-3 weeks for delivery.

Q: Do you ship internationally?

A: Yes, we ship worldwide! We want all our customers to enjoy a seamless shopping experience, no matter where they are located.

Q: Is my personal information secure on your website?

A: Absolutely! We use SSL encryption to protect your personal information. Your credit card details are used only for the transaction and are not stored. We prioritize your privacy and security.

Q: How do I place an order on your website?

A: To place an order, simply select the product you want and click the 'Add To Cart' button or the 'Buy Now' button. Enter your shipping and billing information, and we’ll ship your order to you as quickly as possible!

Q: Does ChillAuntie.com offer a quality guarantee on all products?

A: Yes, we do! If you are not satisfied with your product or if it arrives damaged, please contact us immediately. We are committed to providing the best shopping experience and will gladly offer a free exchange or refund. Simply send us image proof of the damage and return the item to us.